Last Updated: 14 October 2026
At Rovermonk, a brand by Diwoli Innovations Pvt. Ltd., we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect when you visit www.rovermonk.com, place an order, or contact us, how we use that information, and the choices available to you.
By using our website, you acknowledge this Privacy Policy. Where consent is required by applicable law, we will obtain it as required.
1. Information We Collect
Depending on how you use our website, we may collect the following information:
Personal Information
- Name
- Email address
- Phone number
- Billing and delivery address
- PIN code
Order Information
- Products purchased
- Order number and order history
- Order status, shipping and delivery details
- Customer support messages relating to an order
Payment Information
Payments may be processed through third-party payment gateways or payment service providers. We may receive payment status, transaction references, and related information necessary to confirm and manage your order. Full card details or other sensitive payment credentials are generally handled by the relevant payment provider, depending on the payment method.
Technical Information
When you visit our website, certain technical information may be collected, such as IP address, browser type, device information, pages visited, and website usage data, depending on the tools and settings used on our website.
2. How We Use Your Information
We may use your information to:
- Process, confirm, pack, and deliver your orders.
- Communicate order confirmations, dispatch updates, and delivery information.
- Respond to customer enquiries and support requests.
- Process eligible cancellations, returns, replacements, and refunds.
- Improve our website, product information, and customer experience.
- Maintain business records and comply with applicable legal requirements.
- Detect, investigate, and help prevent fraud, misuse, or security incidents.
- Send promotional communications where permitted by applicable law and, where required, with your consent.
You may opt out of promotional communications using the available unsubscribe option or by contacting us. Transactional messages necessary to fulfil an order may still be sent.
3. Sharing of Information
We do not sell your personal information to third parties.
We may share relevant information with trusted service providers when necessary to operate our business, including:
- Courier and delivery partners: To ship and deliver your orders.
- India Post: Where used for delivery to eligible locations.
- Payment service providers: To process payments and refunds.
- Website hosting and technical service providers: To maintain website functionality, security, and performance.
- Customer support and operational service providers: To assist with orders and enquiries.
- Legal or regulatory authorities: Where disclosure is required by law or is otherwise legally permitted.
We aim to share only the information reasonably necessary for the relevant purpose. Third-party service providers may process information under their own terms and privacy practices, as applicable.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential website functions, remember preferences, maintain shopping cart activity, improve performance, and understand website usage.
Some cookies may be provided by third-party services integrated into our website.
You can manage cookies through your browser settings and, where available, our website’s cookie preferences. Disabling certain cookies may affect shopping cart functionality, checkout, or other website features.
5. Data Security
We take reasonable measures to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.
However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. We continually seek to maintain appropriate safeguards for the information we handle.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including order fulfilment, customer support, business records, dispute resolution, and compliance with applicable legal requirements.
When information is no longer required, we will take reasonable steps to delete it, anonymise it, or otherwise handle it in accordance with applicable law.
7. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Request access to personal information associated with you.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information where legally permissible.
- Withdraw consent where processing is based on consent.
- Raise a complaint or grievance about the handling of your personal information.
Some information may need to be retained where required by law or for legitimate business and legal purposes.
To exercise an applicable right, please contact us using the details in the Contact Us section below. We may need to verify your identity before responding to certain requests.
8. Children’s Privacy
Our website is intended for use by adults and individuals legally able to make purchases under applicable law. We do not knowingly seek to collect personal information from children in circumstances where such collection is not permitted by law.
If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action as required.
9. Third-Party Websites and Services
Our website may contain links to third-party websites or use external services, including payment gateways and courier tracking platforms.
We are not responsible for the privacy practices of websites or services that we do not operate. We encourage you to review their privacy policies before providing information directly to them.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers, or applicable legal requirements.
Any updated version will be published on this page with a revised “Last Updated” date. Changes will take effect as permitted by applicable law.
11. Contact Us and Privacy Grievances
If you have questions, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:
Brand: Rovermonk
Company: Diwoli Innovations Pvt. Ltd.
Email: hello@rovermonk.com
Website: www.rovermonk.com
Please provide sufficient details about your request so that we can identify the relevant information and respond appropriately.
At Rovermonk, we value your trust and are committed to treating your personal information with care and responsibility.
Rovermonk — Exploring Nature.