1. What is Rovermonk?
Rovermonk is a premium botanical and herbal brand by Diwoli Innovations Pvt. Ltd., inspired by traditional Indian practices and the natural origins of botanical ingredients.
2. What products does Rovermonk offer?
Our product range includes Henna Powder, Indigo Powder, Amla Reetha Shikakai (ARS) Powder, Ubtan Powder, and selected botanical combos.
3. What is included in the Henna and Indigo Combo?
The combo contains 200g of Henna Powder and 200g of Indigo Powder, with a total net quantity of 400g
4. What is included in the Henna, Indigo and ARS Combo?
This combo contains 200g each of Henna Powder, Indigo Powder, and Amla Reetha Shikakai Powder, with a total net quantity of 600g.
5. How should I use Rovermonk products?
Please follow the usage instructions provided on the product packaging and product page. Usage methods may differ depending on the product.
6. Should I perform a patch test before using a product?
Yes. We recommend performing a patch test before first use and following all product-specific precautions. Discontinue use if irritation occurs.
7. How can I place an order?
Browse our Shop page, select your preferred product, add it to your cart, and follow the checkout instructions to complete your order. we are also available on Amazon and Flipkart.
8. Which payment methods are available?
Available payment methods will be displayed at checkout.
9. Can I cancel my order?
Cancellation requests may be accepted before dispatch, depending on the order status. Please contact us as soon as possible. Cancellation may not be possible once the order has been dispatched, subject to applicable law.
10. How long does delivery take?
Orders generally take 1–2 business days to prepare for dispatch. After dispatch, delivery generally takes approximately 4–7 days. Actual delivery times may vary depending on the destination PIN code and courier availability.
11. Which courier services do you use?
We use third-party courier partners. Where private courier services are unavailable, we will try to arrange delivery through India Post wherever service is available.
12. How can I track my order?
Where tracking is available, shipment tracking details will be shared using the contact information provided with your order.
13. Can I return a product?
We accept return requests for eligible wrong, damaged, or defective products reported within 7 days of delivery, subject to our Refund and Returns Policy.
14. How do I request a return or refund?
Contact us at hello@rovermonk.com with your order number, a description of the issue, and clear photographs of the product where applicable. Our team will review your request and provide further instructions.
15. Can I return a product if I change my mind?
Returns for a change of mind or an incorrectly placed order are generally not accepted under our policy. Please review our Refund and Returns Policy for complete details and applicable exceptions.
16. How can I contact Rovermonk?
For order-related questions, product enquiries, or support, email us at hello@rovermonk.com. Please include your order number when asking about an existing order.