Last Updated: 13 October 2026
At Rovermonk, a brand by Diwoli Innovations Pvt. Ltd., we are committed to providing quality botanical and herbal products. We carefully pack and dispatch every order to ensure it reaches you in good condition.
Please read our Refund and Returns Policy carefully before placing an order.
1. Eligibility for Returns
We accept return requests only in the following cases:
- Wrong Product Delivered: You have received a product different from the one you ordered.
- Defective or Damaged Product: The product received is defective or has been damaged during transit.
To be eligible for a return, you must raise a return request within 7 days from the date of delivery.
2. Products Not Eligible for Return
For hygiene, safety, and product quality reasons, we do not accept returns or exchanges in the following cases:
- Products ordered by mistake or no longer required by the customer.
- Products that do not meet personal expectations or preferences.
- Products damaged due to improper handling or storage after delivery.
- Products with opened, used, or tampered packaging, except where necessary to identify or verify a wrong or defective product.
- Return requests raised after the 7-day return window.
Only wrong or defective products reported within the specified return period will be considered for a return or refund.
3. How to Request a Return
To request a return, please contact our customer support team within 7 days of delivery and provide the following details:
- Order number.
- Name and contact details used for the order.
- Description of the issue.
- Clear photographs or a video showing the wrong, damaged, or defective product.
- A photograph of the product packaging, where applicable.
Our team will review your request and may ask for additional information to verify the issue. Once your request is approved, we will provide instructions for the return or replacement process.
4. Refund Policy
If your return request is approved, we will inform you of the applicable resolution.
Depending on the circumstances and availability, we may offer:
- A replacement of the wrong or defective product; or
- A refund for the eligible product.
Approved refunds will be processed through the original payment method wherever possible. The time taken for the refund to reflect in your account may depend on your bank, payment provider, or payment gateway.
Any applicable refund amount and processing details will be communicated to you after approval.
5. Return Shipping Costs
If the return is approved because you received a wrong or defective product, Rovermonk will coordinate the return process and bear the applicable return shipping cost, subject to verification and the instructions provided by our support team.
Please do not ship a product back without contacting us and receiving return instructions.
6. Order Cancellation
Order cancellation requests may be accepted before an order is dispatched. Once an order has been dispatched, cancellation may not be possible. Please contact our support team as soon as possible if you wish to cancel an order.
7. Contact Us
For any questions regarding returns, replacements, or refunds, please contact us using the details below:
Brand: Rovermonk
Company: Diwoli Innovations Pvt. Ltd.
Email: hello@rovermonk.com
Website: www.rovermonk.com
Please mention your order number in all return or refund-related communications to help us resolve your request efficiently.
At Rovermonk, we value your trust and are committed to resolving genuine product-related concerns fairly and transparently.