Last Updated: 14 October 2026
Welcome to Rovermonk, a brand by Diwoli Innovations Pvt. Ltd. These Terms and Conditions govern your access to and use of our website, www.rovermonk.com, and the purchase of products offered through it.
By accessing our website or placing an order, you agree to these Terms and Conditions. Please read them carefully before using our website.
1. About Rovermonk
Rovermonk is a premium botanical and herbal brand operated by Diwoli Innovations Pvt. Ltd. We offer botanical and herbal products inspired by traditional Indian practices and nature.
Throughout these Terms, the words “we”, “us”, and “our” refer to Rovermonk and Diwoli Innovations Pvt. Ltd. The words “you” and “your” refer to the customer or website visitor.
2. Use of Our Website
By using this website, you agree to:
- Provide accurate and complete information when placing an order.
- Use the website only for lawful purposes.
- Not attempt to disrupt, damage, or gain unauthorised access to our website or systems.
- Not misuse our website, product information, images, or other content.
We reserve the right to take appropriate action in response to unlawful activity or misuse, subject to applicable law.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, ingredients, quantities, and other information on our website are accurate and up to date.
However, colours and appearance may vary slightly depending on screen settings, lighting, photography, and display devices.
Our products are intended to be used according to their respective product instructions. Individual experiences and results may vary depending on the product, method of use, and individual characteristics.
Please read the product description, ingredient information, usage instructions, and applicable precautions before purchasing or using any product.
4. Pricing and Availability
All product prices and applicable charges will be displayed on the website at the time of purchase.
Prices, product availability, and promotional offers may change from time to time. Any change will not affect an order already accepted, except where a correction or other action is permitted by applicable law.
We make reasonable efforts to maintain accurate stock information. If a product becomes unavailable after an order is placed, we will contact the customer to discuss the available options, including cancellation and any applicable refund.
5. Orders and Acceptance
Placing an order on our website constitutes an offer to purchase the selected products.
An order confirmation acknowledges receipt of your order but does not necessarily constitute final acceptance of the order.
We reserve the right to decline or cancel an order where reasonably necessary, including in cases of suspected fraud, payment failure, incorrect pricing, or product unavailability, subject to applicable law.
If payment has already been received for an order that is cancelled, any applicable refund will be processed in accordance with our Refund and Returns Policy and applicable law.
6. Payments
Payments must be completed using the payment methods made available at checkout.
You agree to provide accurate payment and billing information. Orders may not be processed until the required payment is successfully confirmed.
Payment processing may be handled by third-party payment service providers and is subject to their applicable terms and security procedures.
We do not ask customers to share their passwords, PINs, or OTPs through our customer support channels.
7. Shipping and Delivery
Orders are generally prepared for dispatch within 1–2 business days after successful order placement and payment confirmation.
After dispatch, delivery generally takes approximately 4–7 days, depending on the destination PIN code and courier service availability.
We use third-party courier services and may use India Post for locations where private courier services are unavailable, wherever service is available.
These timelines are estimates and may vary due to logistical issues, public holidays, weather conditions, or other circumstances.
Please refer to our Shipping and Delivery Policy for complete information.
8. Cancellations, Returns and Refunds
Order cancellation requests may be accepted before dispatch, subject to order status and applicable law. Cancellation may not be possible once an order has been dispatched.
We accept return requests for eligible wrong, damaged, or defective products reported within 7 days of delivery, subject to the conditions set out in our Refund and Returns Policy.
Eligible cases may be resolved through a replacement or refund, depending on the circumstances and applicable policy.
Nothing in these Terms limits any consumer rights available under applicable law.
Please read our Refund and Returns Policy before placing an order.
9. Customer Responsibilities
Customers are responsible for:
- Providing a complete and accurate delivery address, PIN code, phone number, and email address.
- Reviewing product descriptions, ingredients, instructions, and precautions before use.
- Using products only as directed and following the relevant safety instructions.
- Contacting us promptly if they receive a wrong, damaged, or defective product.
Incorrect delivery details may cause delays or failed delivery attempts.
10. Intellectual Property
All content on this website, including the Rovermonk name, logos, product images, text, graphics, design elements, and other materials, is owned by or used with permission by Diwoli Innovations Pvt. Ltd. or the relevant rights holder.
You may not copy, reproduce, distribute, modify, publish, or commercially use our website content without prior written permission, except where permitted by applicable law.
11. Third-Party Services and Links
Our website may use or link to third-party services, including payment gateways, courier tracking services, and other external websites.
We do not control all aspects of these third-party services. Their use may be subject to separate terms and privacy policies.
We are not responsible for third-party content or services to the extent permitted by applicable law. This provision does not exclude any responsibility that cannot legally be excluded.
12. Limitation of Liability
We strive to provide accurate information, reliable service, and quality products. However, to the extent permitted by applicable law, we do not guarantee uninterrupted or error-free website access.
Nothing in these Terms excludes or limits liability, guarantees, or consumer rights that cannot lawfully be excluded or limited under applicable law.
13. Privacy
We collect and use personal information in accordance with our Privacy Policy.
By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy, which explains how personal information is handled.
14. Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes in our business, website, services, or applicable legal requirements.
The updated version will be published on this page with a revised “Last Updated” date. Changes will apply subject to applicable law and will not override rights that have already accrued to customers.
15. Governing Law and Disputes
These Terms and Conditions are governed by the laws of India.
Any dispute arising from the use of our website or purchase of our products will be handled in accordance with applicable Indian law and by the competent courts or dispute-resolution forums having jurisdiction.
Nothing in this section restricts any statutory rights or remedies available to consumers.
16. Contact Us
If you have questions about these Terms and Conditions, please contact us:
Brand: Rovermonk
Company: Diwoli Innovations Pvt. Ltd.
Email: hello@rovermonk.com
Website: www.rovermonk.com
Please include your order number when contacting us about a specific purchase.
Thank you for choosing Rovermonk.
Rovermonk — Exploring Nature.