Last Updated: 14 October 2026
At Rovermonk, a brand by Diwoli Innovations Pvt. Ltd., we are committed to delivering our botanical and herbal products to customers across India with care and attention. Please read our Shipping and Delivery Policy to understand our order processing and delivery timelines.
1. Order Processing and Dispatch
Once your order is successfully placed and payment is confirmed, we generally require 1–2 business days to prepare your order for dispatch.
Orders are carefully packed to help ensure that products reach you in good condition. Dispatch timelines may occasionally vary due to holidays, high order volumes, or unforeseen circumstances.
2. Estimated Delivery Time
After dispatch, orders generally take approximately 4–7 days to reach the customer.
The actual delivery timeline may vary depending on your delivery PIN code, location, courier service availability, weather conditions, and other logistical factors.
The estimated timelines are indicative and are not guaranteed delivery dates.
3. Shipping and Delivery Partners
We use third-party courier services to deliver orders to customers across India.
Courier partners are selected based on service availability and delivery coverage for the customer’s PIN code. For locations where private courier services are unavailable, we will make reasonable efforts to arrange delivery through India Post, wherever service is available.
Delivery through India Post or other delivery partners may take additional time depending on the destination and local service conditions.
4. Shipping Charges
Any applicable shipping charges will be displayed at checkout before you complete your order.
If free shipping is offered on an order or under a specific promotion, the applicable terms will be communicated on the website or during checkout.
5. Order Tracking
Where tracking is available, shipment tracking details will be shared with the customer through the contact information provided at checkout.
Customers can use the tracking information to check the latest shipment status through the relevant courier partner.
6. Delivery Delays
Although we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur due to courier-related issues, weather conditions, public holidays, remote delivery locations, operational disruptions, or other circumstances beyond our control.
If your order is delayed, please contact our customer support team (hello@rovermonk.com) with your order number so that we can assist you.
7. Incorrect Address or Contact Details
Customers are responsible for providing an accurate and complete delivery address, PIN code, phone number, and other required information when placing an order.
Incorrect or incomplete details may result in delivery delays, failed delivery attempts, or return of the shipment to the sender.
If you notice an error in your delivery details, please contact us as soon as possible. Address changes may not be possible once an order has been dispatched.
8. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.
Please refer to our Refund and Returns Policy for eligibility requirements and instructions for requesting a return, replacement, or refund.
9. Contact Us
For shipping, delivery, or order-related queries, please contact us using the details below:
Brand: Rovermonk
Company: Diwoli Innovations Pvt. Ltd.
Email: hello@rovermonk.com
Website: www.rovermonk.com
Please include your order number when contacting us about a shipment.
At Rovermonk, we strive to make your shopping experience simple, transparent, and reliable, from order placement to delivery.